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Privacy Policy


This Privacy Policy sets out how The Protrack Group and all subsidiary companies including Protrack Solutions Limited and Prolock International Limited and Prodrive Security Solutions Limited and (“The Protrack Group”) uses and protects any information that you give Protrack Group and all associated and subsidiary companies when you use this website.

The Protrack Group is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

The Protrack Group may change this policy at any time by updating this page. You should check this page periodically to ensure that you are happy with any changes. This policy is effective from 24 May 2018.

The Protrack Group website may contain links to or from other sites (“linked sites”), including sites maintained by The Protrack Group but which are not governed by this Privacy Policy. Accordingly, The Protrack Group and all associated companies are in no way responsible for the content or the privacy and security policies employed by linked sites.

Certain services are linked with those linked sites, some which offer you the option to share with both The Protrack Group and all associated companies and the third party personal data you provide. However, The Protrack Group and all associated companies will not share your personal information with those linked sites unless you make that choice.


This Privacy Policy applies to the Protrack Group and Protrack Solutions website only website only. This statement is not applicable to other related websites not specifically included.

What we collect

When you register on the Protrack Group and associated companies websites certain information will be collected about you in order to provide you with the services you have requested. We may collect the following information:

  • Name and job title
  • Your company name
  • Your contact information including email address
  • Demographic information such as postcode, preferences and interests
  • Other information relevant to customer surveys and/or offers

What we do with the information we gather

Once you choose to register with The Protrack group or any of our associated companies and provide us with personal information, it may be used for the purposes of providing you with the requested service. We respect your privacy and undertake not to sell, rent or lease your personal information to others.

The Protrack Group require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • The Protrack Group may use the information to improve our products and services. We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.  

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, or direct mail. We may use the information to customise the website according to your interests.

The Protrack group and all associated companies will not share your personal information with third parties except in responding to your requests for products or services. Your permission will be requested when you submit your information.

The Protrack group and all associated companies may partner with other organisations who may provide you with the services requested through our websites. The partner organisations are required to keep confidential the information received on behalf of The Protrack group and all associated companies and may not use it for any purpose other than to carry out the services they are performing for us. The Protrack group and all associated companies will not share personal information with any other third parties without your permission unless required by law enforcement action, subpoena, or local law.


We are committed to ensuring that your information is secure and shall take all reasonable measures to protect the information you provide us. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

For more information on cookies, please see: www.allaboutcookies.org

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following way:
if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

Your rights

The Protrack group and all associated companies will try to keep your personal information accurate. You may request details of personal information which we hold about you.  If you would like a copy of the information held about you please email us at the above address.

To protect your privacy and security, when doing so we will also take reasonable steps to verify your identity, such as a password and user ID, before granting access to your data.

Upon request, The Protrack group and all associated companies will

  • Correct personal information that you state is incorrect; or
  • Permit you to “opt out” of further contact (excepting notification of major changes to the service), either on the original site of registration or at any time subsequently, while still allowing basic access to the site;
  • Remove you and your personal information provided electronically from our database, thereby cancelling your registration.

To request a correction or cancellation, send an e-mail to the address provided to you at registration for this purpose.

Changes to this statement

Please note that these guidelines are subject to change at any time. Any such changes will be posted on this page. You are encouraged to review this Privacy Policy at the inception of each session.

Acceptance of policy

By using this website, or otherwise providing your personal information to The Protrack group and all associated companies, you signify your acceptance of our Privacy Policy. If you do not agree to this policy, please do not use The Protrack group and all associated company’s websites or provide any personal information to The Protrack group and all associated companies.

Contacting Us

Should you wish to contact us about this policy please email support@protrack-group.com


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