Our Terms & Conditions

1. Terms and Conditions

1.1 All contracts for the sale of products or services made by TeenTrack are deemed to include these Terms and Conditions of Sale (the Terms) which shall prevail over any other document or communications between the parties unless otherwise agreed in writing. For the purpose of this document the term Product includes vehicle tracking systems and terminals, antennae, cables and any ancillary equipment and accessories, the term Services shall include delivery and replacement of Products and the provision of data, reports and other information, the term SIM card shall mean any subscriber identity modules used in any of the Products, and the term Customers shall mean any individual entering into a contract for the purchase of Products or Services from TeenTrack. If any part of the Terms should be found to be invalid or unenforceable by a court or other competent authority, then the rest shall not be affected. Each of the parties agrees that these Terms represent the entire agreement between them.
1.2 Any notice to be given in respect of these Terms by either of the parties shall be in writing and delivered to the principal place of business.

2. Payment Terms

2.1 The Fees are payable to TeenTrack subject to the following conditions:
2.2 Fees payable 6 monthly or yearly will be paid in advance and will not be refundable in whole or part if the Agreement or relevant part is terminated during the period to which the payment relates;
TeenTrack will inform those whose fees are payable in two instalments in writing. Customers will be required to pay any outstanding balance within 7 days via the website www.TeenTrack.co.uk.
2.3 Any sums payable to TeenTrack under the Agreement are inclusive of value added tax or any similar taxes, levies or duties.
2.4 All sums payable to TeenTrack under the Agreement must be paid in full with no set off or deduction.
2.5 Where the Customer authorises payment of any of the Fees by credit and or debit card then TeenTrack may deduct other amounts becoming payable to it under the Agreement from that credit or debit card without obtaining additional authorisation from the Customer.
2.6 Without prejudice to any other of its rights and remedies, TeenTrack will be entitled to discontinue the provision of Services to the Customer if any amount due under the Agreement is not paid within 14 days of its due date for payment. There will be an additional administration fee of £20.00 added.

3. Delivery and installation

3.1 All delivery times and dates are approximate, but TeenTrack shall use its reasonable endeavours to respect them. Time shall not be of the essence and TeenTrack shall not be liable for any loss or damage resulting from late delivery.
3.2 Installation is carried out by the Customer or a person appointed by the Customer. TeenTrack shall not be liable for any loss or damage whatsoever, arising directly or indirectly, as a result of any negligence.

4. Warranties

4.1 TeenTrack guarantees to the Customer that the Products purchased will be free from defects for a period of 12 months from delivery unless otherwise stated on the order confirmation. Should the Products be defective within the period, TeenTrack will repair or replace them within a reasonable time using components or replacements that are new, or equivalent to new.
4.2 TeenTrack does not warrant that the Products are fit for any particular purpose, nor that the Services will be without disruption, not that any reports, date or information provided as part of the Services will be free from errors, omission, inaccuracies or nonconformities, and that TeenTrack shall have no liability or obligation to the customer in this respect excepts as provided hereunder. TeenTrack makes no warranty for the security or integrity of any connection or transmission used in the provision of the Services. TeenTrack shall not be liable for and provide no warranty for any damage caused by the customer or his representative through incorrect installation, use, modification or repair of the Products, nor for any accidental or other damage to the Produces cause by any party or external force.

5. SIM Cards

5.1 The Customer shall not remove, or permit or allow others to remove, any SIM Cards from any of the Products. The Customer is responsible for the loss or theft and any consequent (including fraudulent or improper) usage of the SIM Cards. In the event that TeenTrack has reasonable ground to believe that the Customer may be in breach of the provisions of this clause, TeenTrack may, at its sole discretion, discontinue the provision of Services to the customer on any one or all of the Products supplied to the Customer.

6. Terms and Termination

6.1 Without prejudice to the remaining provisions of this clause and any other rights and remedies available to TeenTrack:
6.2 TeenTrack will provide the Services for the period of either 12 months or 24 months from the date of the relevant Order Confirmation (such period being termed the "Initial Period") or
TeenTrack may immediately terminate the Agreement by notice in writing to the Customer if the Customer fails to pay to TeenTrack any sum due under the Agreement on the due date for payment.
Customers that have purchased the Services have the right to cancel the Agreement within 7 days at no additional cost. For the purposes of this clause, the date the contract is formed shall be the date that the Customer presses the 'Order' button thereby granting consent that the Service commences.
The Customer can exercise their right to cancel within 7 days of purchase by contacting TeenTrack in writing to TeenTrack, Church View, Sedgefield, TS21 2AY. Products must be returned TeenTrack in connection with the Services or any other materials and equipment owned by TeenTrack; unused and in fully resaleable condition. In the event that the Product is used, the Customer will be charged the cost of the Product.
6.3 TeenTrack would recommend that the Customer uses Recorded Delivery for any returns.
In the event of termination of the Agreement by the Customer part way through the Initial Period, the Customer remains obliged to pay for Services as per the signed Agreement for the remainder of that period.

7. Liability

7.1 Whilst TeenTrack makes every attempt to ensure the accuracy and reliability of the information contained in the website this information should not be relied upon as a substitute for formal advice.
7.2 Nothing in these Terms shall exclude or limit TeenTrack's liability for death or personal injury caused by TeenTrack's negligence or its Products, Services or information on the website. In the case of any claim made against TeenTrack for disruption to the Services or any error in the information provided, TeenTracks' liability shall not exceed the total price paid by the Customer for their Services for the duration of any such disruption or error and only in respect of those Products for which the Services were affected.